Operations blueprint

To visualise better how RF’s Bookstore will achieve the goal of sustainability I’ll a word representation my operation blueprint. Operations blueprint is a way to forecast the workflow in a organisation. Starting from 8am to 12:30pm and from 1: 30pm to 10pm the morning team will be asked to arrive at 7h30 to leave them the time to put the system on and preparing their workplace and the room. Only two of them will be requested for the opening and a waiter will arrive one hour after to start his morning shift. A barista (with serving it right) and a book clerk both owning a cash handling post. Before the afternoon shift they will be in charge of closing their stations noticing every lack of products or information the afternoon team will have to use. The afternoon team, one barista, one bartender (with serving it right), one book clerk and a waiter. Each of them also given with cash handling posts. for the closing only the bartender and the book clerk will be requested. They will be in charge of the cleaning and the last inventory. A manager will be in charge of the stock, the relationships with the suppliers, the training of new employee and the overall customer service experience.