Techniques Learned throughout SEB

I am not a good student. My lack of motivation played with me a few times already. Laziness is a bad friend if you want to succeed in life. This is the first point that SEB had a effect on. First because of the environment it put me trough. Vancouver is a city open to entrepreneurship like I have never seen before. And the people, not only the one I met in SEB, know what their goals are and they are ready to work to achieve it. This environment gave birth to skills that I’ll need and use  for the success of my company but not only, they are helpful in everyday life. The first one of those are the clear improvement of my english communicating ability. I Now know how to be assertive and not aggressive. The importance of listening the customer to be able to see trough his length with the objective of improving his experience beyond expectations. The importance of not said things to : the importance of tailoring every contact a customer has with me or my company, from the image on social media to the cash register. Every Moment of truths counts.I could list a few of other thought related to this topics but I want to get to a more important point for me : I am now responsible. Or at least i am trying to be. Witch I assure you is a big step knowing me. A clarification is needed. It’s not only the fact that I can sincerely apologise for a mistake that I could have made, but also a willingness of taking care of my business and make it flourish like a little banzai that ì could cherish. I remember a 1951 theory of Ludwig Von Bertalanffy comparing the general system of the body to project management. This theory say that every organs has to work for the overall system’s survival. This is another topics I would like to discuss. SEB helped me understand that a project isn't including me anymore, I have to take count of every stakeholders every laws and legislation of BC state, of every ethnicity and culture a city like Vancouver can host. Therefore the importance of creating simultaneously risks plans. Always avoid uncertainty, prefer written contract to parole evidence, not taking my project for what it isn’t, take preventive measures to forecast disastrous event and being able to answer to it when the time come. That’s also all life lessons from SEB. 

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References

Indigo. (n.d.). Retrieved from https://www.chapters.indigo.ca/en-ca/ Kokemuller, N. (n.d.). What is external Customer Service? Retriev...

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